Refund Policy

Croudme Refund Policy

1. Introduction

At Croudme, we strive to provide quality services to our users. This Refund Policy outlines the terms under which refunds may be issued for services purchased on our platform.

2. General Refund Policy

2.1. No Refunds on Digital Services

• Due to the nature of digital services and immediate access provided upon purchase, Croudme does not generally offer refunds for services such as task upgrades, SMM boosts, or other digital products.

2.2. Exceptional Circumstances

• Refunds may be considered in exceptional circumstances, such as:
  • Service Non-Delivery: If a purchased service is not delivered or is delivered in a manner that significantly deviates from the agreed terms.
  • Platform Errors: If a technical error on Croudme’s platform results in a payment being processed incorrectly.

2.3. Evaluation Process

• All refund requests are subject to evaluation on a case-by-case basis. Croudme reserves the right to approve or deny any refund request based on the circumstances.

3. Refund Request Process

3.1. Submission of Request

• Users wishing to request a refund must contact our support team within 7 days of the transaction, providing the following details:
  • Order ID or Transaction ID
  • Reason for the refund request
  • Any relevant documentation or evidence supporting the claim

3.2. Review and Response

• Upon receiving a refund request, our team will review the details and may contact you for further information. We aim to respond to refund requests within 5 business days.

3.3. Refund Approval

• If your refund request is approved, the refund will be processed through the original payment method within 10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Non-Refundable Items

4.1. Upgrade Fees

• Fees paid for account upgrades (e.g., increasing daily task limits) are non-refundable once the upgrade is applied.

4.2. Completed Tasks

• Payments made to task performers for completed tasks are non-refundable, as these tasks involve the effort and time of the performer.

4.3. Promotional Offers

• Services purchased as part of a promotional offer or discount are non-refundable unless otherwise specified.

5. Disputes

• In the event of a dispute regarding a refund, users are encouraged to contact our support team to seek a resolution. If a mutual agreement cannot be reached, the matter may be escalated to a relevant payment provider or legal body.

6. Changes to the Refund Policy

• Croudme reserves the right to modify this Refund Policy at any time. Any changes will be communicated to users via the platform, and the updated policy will take effect immediately for new transactions.